We built our call center from scratch, so we had the opportunity to develop and maintain only the best solutions and practices. We are a modern company offering professional services in the field of comprehensive customer service using all available channels of direct communication with customers.
Our staff are well prepared for verbal communication for our customers, and are able to successfully and assertively negotiate on the phone. Each contact is important to us because it is equally important for our clients and customers.
We specialize in handling incoming and outgoing traffic.
We own a modern telecommunications platform consisting of plenty employees, inbound and outbound systems used for effective telemarketing campaigns. We are also in possession of specialized and efficient tools for e-mail, fax, web applications and short text communication.
Customer Service and Maintenance
Our areas of specialization
- Sales, sales support, database compilation
- Information services
- Hotlines
- Service desk
- Complaint handling
- Loyalty programs
- Telemarketing SMS campaigns
- Receiving orders
Market research
- Analysis of customer acquisition
- Analysis of sustenance and loss of customers
- Marketing research
- Competitors research
- Customer satisfaction surveys
- Market research surveys (via phone)
We carry out custom projects, flexibly tailored to the individual needs of the most demanding customers.
In addition, we provide advice on the design, construction and management of a call / contact center.
Communication Channels
- Phone
- Internet (WWW)
- Electronic mail (e-mail)
- SMS
- Fax
- IVR
- Voice over IP (VoIP)
We work with large and medium-sized companies with polish capital, as well as international corporations including ones within the beverage industry.
To all those who entrust us with running their businesses, we offer practical experience and knowledge, on the backdrop of our consideration for all other clients.